Frequently asked questions
Which payment methods are accepted?
We accept credit and debit card payments using Visa, MasterCard and American Express. Unfortunately we do not accept payment by bank transfer.
Can you send me an invoice beforehand? When will I get a receipt?
Unfortunately we cannot issue invoices in advance. You will receive an invoice/receipt by email within a few minutes of completing your registration.
What is the cancellation policy?
If you cancel your tickets by Friday, 26 April, you will receive a 50% refund. We cannot refund any cancellations after this date.
If you cannot visit the show yourself, you're welcome to change the badge details to that of a colleague. Simply follow the link in your confirmation email to make any changes.
Can you send me a visa invitation letter?
If you need a visa to enter Colombia, you may be asked for an invitation letter confirming that you are attending Label Summit Latin America 2019. We are happy to provide invitation letters to registered visitors.
If you require an invitation letter, please register for the event first. After the process and payment is complete, you will receive an email with a link to download your invitation letter.
We are unable to issue invitation letters to anyone who has not registered for the show.
How do I register a group?
While we welcome groups, each visitor must be registered separately. The registration system collects contact and demographic information for each person individually.
What is your admissions policy?
Label Summit Latin America 2019 is open to trade visitors over the age of 18 only. Everyone needs a badge issued by the show organizers to enter.
Badge holders must not allow their badges to be worn by anyone else. Anyone attending may be asked to show a form of photo ID.
The organizers reserve the right to exclude or remove anyone from Label Summit Latin America 2019.
Official photographers will be taking photographs during the show, which may include photos of anyone attending. The organisers may use these for the purpose of marketing future Labelexpo events.
What are the show's opening hours?
Tuesday, 14 May
09:00 - 18:00
Wednesday, 15 May
09:00 - 17:00
Last entry: 30 mins before close